At Knight Shot Dubai, we are committed to your satisfaction with every product and service you purchase from our online store and delivery services.

1. Eligibility for Refunds

We offer refunds for products that meet ALL of the following criteria:

• Returned within 7 days of delivery.
• Product is in original condition — unused, uninstalled, and undamaged.
• All accessories, manuals, packaging and tags are included.
• Proof of purchase (order number or invoice) is provided.

2. Non-Refundable Items

Refunds cannot be issued for:

• Customized or special-order products
• Installed or used equipment
• Products damaged due to misuse, improper storage, or installation by third parties
• Clearance, heavily discounted, or final-sale products (if specified at purchase)

3. How to Request a Refund

To request a refund:

1. Email: [email protected]
2. Subject: “Refund Request – Order #[Your Order Number]”
3. Include:
   • Order number
   • Product name
   • Reason for refund
   • Photos showing product condition (if applicable)

We will respond within 48 hours with instructions.

4. Return Shipping Costs

• If the product is defective or sent in error, return shipping is free.
• For change of mind or buyer’s remorse, return shipping costs are the customer’s responsibility.

5. Refund Processing

Once we receive and inspect the returned item:

• Approved refunds are processed within 7 business days.
• Refunds are issued to the original payment method.
• You’ll receive an email confirmation once a refund has been completed.