Terms & Conditions

  • Knight Cue Sports LLC maintains the Knight Shot Website (“Site”).
  • United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law.
  • We will not trade with or provide any services to OFAC and sanction countries.
  • Visa or MasterCard debit and credit cards in AED will be accepted for payment.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • Customer using the website who are Minor or under the age of 18 shall not register as a User of the website and shall not transact on or use the said website.
  • User is responsible for maintaining confidentiality of his/her account.

Payment Confirmation (for Services)

  • Once the payment via Credit / Debit is made, notification will be sent to client via email or SMS within 24 hours of receipt of payment.
  • If payment is to be done via Direct Bank Transfer, please notify us together with your order number through these email addresses: finance@knightshot.com or shop@knightshot.com to confirm and verify your payment as well as to process your order.

Privacy Policy

  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • Merchant will not pass any debit/credit card details to third parties.
  • Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, Knight Shot cannot guarantee the security of any information that is disclosed online.
  • The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Refund / Return / Exchange Policy (for Products)

  • Refunds will be done only through the Original Mode of Payment.
  • Unused goods, in original packaging along with the original invoice and within 7 days from the date of purchase / receipt of shipment can be exchanged after verification of the return goods.
  • No claim for shortage and/or damage will be entertained after the receipt of goods has been confirmed by the customer.
  • No order may be cancelled except with the consent writing and on terms which indemnify Knight Shot against all losses.

Cancellation Policy (for Products & Services)

  • Customer can cancel their order within 24 hours by calling at store or notifying us at shop@knightshot.com.
  • For paid orders, refunds will be made back to the same mode of payment used initially by the customer. Please allow for up to 30-45 days for the refund transfer to be completed.

Cash on Delivery

  • Cash on Delivery (COD) is applicable as a payment method for products sold by Knight Cue Sports and will be base on cart value.
  • In addition to any shipping charges, customers shall be required to pay a non-refundable convenience charge of AED 10 for the cash-on-delivery payment method.
  • There is a maximum limit of AED 1000 when ordering with the COD payment method.
  • The customer shall pay the exact order amount when the order is delivered. The courier will not accept any other modes of payment like (non-cash) except cash during the delivery of the product.

Delivery

  • Knight Cue Sports LLC delivers within United Arab Emirates.
  • Delivery may take up to 3 to 5 business days upon confirmation & receipt of your orders.
  • Free Delivery is possible for orders over AED 250. Standard Delivery charges may apply if order value is below the said amount and varies depending on your delivery location.
  • Delivery Working Days: Monday to Saturday from 9am to 6pm. Take note that No Deliveries are to be done on a Sunday.
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Dear Customers,

Deliveries to Abu Dhabi & Al Ain may face delays due to the current restrictions.


If you have any questions, please feel free to contact our 24/7 hotline at +971 52 193 2923/+971 52 103 2925

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